ClearGlass Inc. ("ClearGlass," "we," "us," or "our") is an Ontario corporation headquartered in Burlington, Ontario, Canada. We provide cybersecurity, AI governance, threat intelligence, and digital infrastructure services to business clients.
Our designated Privacy Officer is responsible for overseeing compliance with this policy and PIPEDA. Contact details are provided in Section 12.
When you engage with us — through our website, email, or service agreements — we may collect:
Our website and platforms may automatically collect:
In the course of delivering cybersecurity or AI services, we may process client-supplied data, which may include network logs, endpoint telemetry, access records, or other operational data as specified in the applicable service agreement. We process such data as a data processor on behalf of the client organization.
We use personal information only for the purposes for which it was collected or for consistent purposes, including:
We collect only the minimum personal information necessary for the identified purpose (principle of data minimization) and do not use or disclose it for secondary purposes without consent.
ClearGlass Inc. does not sell, rent, or trade personal information. We may disclose information in the following limited circumstances:
We engage trusted third-party service providers (cloud infrastructure, accounting, legal counsel) who are contractually required to protect personal information and use it only for services rendered to us.
We may disclose information if required by law, court order, or lawful request from a government authority, or where necessary to protect the rights, property, or safety of ClearGlass Inc., our clients, or the public.
In the event of a merger, acquisition, or asset sale, personal information may be transferred to the successor entity, subject to equivalent privacy protections.
With your express consent, we may share information for purposes you have specifically authorized.
ClearGlass Inc. develops and deploys AI-assisted platforms including ARTEMIS, GUARDIAN, and NEXUS. The following principles govern data used in AI and machine learning contexts:
We retain personal information only as long as necessary for the purposes for which it was collected or as required by law:
Upon expiry of the applicable retention period, personal information is securely destroyed or anonymized using industry-standard methods.
As a Canadian resident, you have rights regarding your personal information under PIPEDA, including:
To exercise these rights, contact our Privacy Officer (Section 12). We will respond within 30 days of receiving a complete request. We may verify your identity before processing access requests.
If you are unsatisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.
ClearGlass Inc. operates in Canada and may use cloud infrastructure hosted in the United States or other jurisdictions. When personal information is transferred outside Canada, it may be subject to the laws of the destination country, including lawful access by foreign governments.
We take contractual measures (data processing agreements, standard contractual clauses) to ensure transferred information receives protection comparable to Canadian standards. We do not transfer data outside Canada and the United States without a documented lawful basis.
As a cybersecurity company, we apply rigorous technical and organizational safeguards to protect personal information, including:
No security system is impenetrable. In the event of a breach involving your personal information, we will notify affected individuals and the OPC in accordance with PIPEDA's breach notification obligations.
Our website uses minimal, privacy-respecting analytics. We do not deploy advertising cookies or third-party tracking pixels. Technical cookies necessary for website function are session-scoped and do not persist beyond the browser session.
Analytics data is collected in aggregate form and does not identify individual visitors. You may disable cookies in your browser settings without affecting access to our core website content.
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. For significant changes affecting how we process client personal information, we will provide direct notice where required by law.
Continued engagement with our services following notice of changes constitutes acceptance of the revised policy.
For privacy inquiries, access requests, or complaints:
Desmond Otieno Odhiambo, Privacy Officer
ClearGlass Inc.
Burlington, Ontario, Canada
Email: desmondotieno@icloud.com
Response time: within 30 days of receipt of complete written request
For complaints that remain unresolved after engaging our Privacy Officer, contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.